ShutterTrax / Legal
Delete your account
Last updated · September 2026
01Delete your account in the app
Open ShutterTrax, go to Settings, and under Account & workspace tap “Delete account”. The screen lists each step and the date your account would be deleted for good. Confirm with your password (or, if you sign in with Google or Apple, with them) and type DELETE.
If you are the only owner of the workspace, the whole workspace is deleted with your account: events, designs, uploaded media, guest photos and guest details.
Your account is closed immediately: you are signed out everywhere and guest photo links stop working. Everything is kept for 30 days in case you change your mind.
02Cancel a deletion
We email you straight away with the exact date your account will be deleted for good, and a button that cancels the deletion. Use it any time before that date and your account and workspace come back as they were. We then email you to confirm the account is restored.
Lost the email? Sign in to the app with the same account: we tell you the date and send the link again. After the date it is deleted permanently, files included, and cannot be recovered.
03Can’t use the app?
Email [email protected] from the address you signed up with and ask us to delete your account. We will confirm, close the account, and delete it permanently after the same 30 days.
04Subscriptions
Deleting your account does not cancel a subscription bought through the App Store or Google Play. Cancel it in your store account settings to stop future charges.
05Keep a copy first
Settings › Account › “Export my data” gives you a copy of your workspace before you delete it.